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There’s something really funny with touchtone. I made a £1000 transaction yesterday with a funeral directors. 30 mins later a 2nd transaction for £1000 went through, for touchtone, but my bank tells me that touchtone also styled themselves a funeral director. What does that tell you. I made the legit transaction on the phone. Thankfully the bank caught the touchtone transaction, but I can’t see how on earth they managed to call themselves a funeral director as well without some access to the bank records. I made my transaction in absolute privacy. I can’t imagine it was someone at the funeral directors.

I was hit with ywo purchases with my chase debit card one for 32.oo and one for 48.00 I cancelled my card and my bank siad I should be able to get my money back I guess my number was stolen in the Dominican Republic that is the last place I used it. the name of the company was touchtone project horrogate

I received a call from my visa fraud department today making me aware that Touchtone was trying to charge over $800 in groceries and apparently the company was overseas. I have not idea how the card number was retrieved but I feel fortunate that my credit card company monitors this and did not accept the charges and are cancelling my account since my card number has been compromised.

OK so we are all being hit by this Touchstone Project company but can we get to the bottom of how they manage this. I do not believe it is someone swiping cards in store.
I would strongly suggest this is a internet virus or a virus within a payment providers system otherwise how can they obtain card details from all over the world ?
It does not seem that anyone on here would have anything else in common apart from online shopping.

Same happened to me yesterday and today and it included $3:20 to TOUCHSTONE HARROGATE GBR
The other two were
$5.91 to MCDONALDS REST. BROMLEY GLADE GBR
$320.09 to BOOTS 2817 LONDON GBR

On my day off , I happened to check my chase account . to my surprise there was a 1319.00 transaction to a TOUCHTONE PROJECT HARROGATE GB . Chase usually contacts me for almost any transaction I make that is any significant amount , much less than 1300 dollars. I am still waiting for the alert ! After recieving by Chase a significant run around and cavalier attitude about my hard earned money! we finally spoke to someone who finally did something , but it Truly was not a pleasant experience , nor were we alerted that this seems to be going on for a long time and if you search like we had to , you can find other people this has happened to. I am very disappointed in Chase bank .This is not what they advertise on t.v ,which is why I moved my money there in the 1st place.
shame on you chase bank

I just found a $1.00 charge on my credit card paid to Touchstone Project Harrogate 01. I have not lost my card – it is in my possession. I called my bank and they have shut down my credit card. The bank indicated that this company was a “sports” company in England. I am in the U.S. Just yesterday I went to a seminar about identity theft and they mentioned that often a test is made for $1.00 by these people to see if the account works. I wouldn’t have normally paid attention to a $1.00 charge but am thankful that I went to the seminar and knew to take action!

This also happened to me last night. Somehow Touchtone pulled my card information during a purchase.

I was shopping online for a plane ticket on United.de., for 445.09 Euro. Somehow during the attempt to purchase the ticket Touchtone got my card info, and minutes thereafter, almost simultaneously, tried to run four purchases, at 620 USD, then 453, 72 Euros, 442,51 Euros and 396 GBP. Thankfully, my credit card company blocked the card.

Touchtone apparently was able to collect my card nformation from the internet while the purchase was taking place. Inside of those seconds/minutes that the card information was being transfered from the airline nternet website to the credit company for approval and back to the airline website Touchtone was able to steal the information.

So I have to say this: online purchases are no longer secure. Be very careful when you purchase online. Check with your credit card company immediately after your purchase to see if the original purchase went through.

My bank just called this morning to say that touchtone harrogate had used my Spanish card on 3 occassions in the past 7 days (Feb 2010). Luckily bank put a stop to it.

My bank in Australia rang on Monday 1st Feb to notify they had stopped a $1100 transaction that was attempted at 5.00 am Saturday after a successfull $25.00 debit on Friday Jan 29 from Touchtone Project UK which had not been authorized.This Blog is a fantastic explanation of what the banks do not know or disclose.I have no idea how they had my details.All transactions through Streamline should be banned!

yes I have 1800 worth of pending charges on my account from this company. 3 seperate transactions….My bank is not going to do anything until the transactions post to my account. Needless to say I have all kind of things bouncing due to this fradulant activity….

this happened to us! TOUCHTONE PROJECT!

Touchtone Project withdrew $957 from my checking account over two separate transactions using my check card number. I do not know how they got the card number. It is a new card which I have never even used yet. (just got it less than a month ago). I do not use my check card for online shopping. I do use online banking though.

I got hit! I’ve been had for two transactions; $15 USD and $316.15 USD. I saw these charges to my account and called my bank, but it seems they can’t do anything yet because the transaction is still in pending status. That’s understandable, BUT the person that I spoke with did NOT tell me that my card was no longer valid.

I decided to wait and see where the transaction was coming from, because I recently paid my dad’s credit card bill (a phone call that routed to INDIA). I thought that maybe they accidently deducted the wrong amount, so I figured that I’d be able to keep my debit card numbers and just have the payment adjusted.

The person that I spoke with at Capital One said NOTHING about my card being canceled. I try not to keep a lot of money in my account (or I’d spend it), but my dad needed me to pay some bills. I deposited just the right amount and wrote out checks, but those two charges via Touchtone had my account over-drafted! I quickly ran over to the bank today to make a deposit and went to a drugstore a few minutes after to get some contact solution for my brother. From past experience (during the Christmas season), I know that I can still make purchases even if I have a negative balance.

MY CARD WAS REJECTED! I was soooo embarrassed! I had to dig through my bag for spare bills.

We ought to bring this to international awareness! There is someone (or someones) at Touchstone that MUST be stopped!

Same thing happened to me with unauthorized charged to Touchstone Project, Harrogate and to Sofas in stock in UK

same thing happened to me – in Canada. my credit card fraud department called to verify a charge from Touchstone Project and a $1.00 charge to itunes which I also didn’t make.

Yes the same thing recently happened to me, but all of the charges were made in London. The Touchtone Project appeared as one of the charges, but ironically was one of the only ones that dropped off and was not paid.

I also had charges on my bank account from touchtone project. Luckily I check my account daily. this is amazing!

O..godness,yestarday i went to the Top Shop and when i was at home i received the sms from my bank with my balance and suddenly get find that Touchstone took from my account extra payment,double summ!!!!!!!!!!Is anybody know how to fith with them,how protect the card and how to get money back??

Hey,

I just found out today that my card # was also stolen. luckily, chase blocked my card. but it is frustrating to hear this. my card was charged for touchtone project harrogate as well. the $1000.00 is still pending but chase blocked it. they were able to charge my card $164.00 for some company named Testco Shrews as well. that is so fucked up that we are working n trying to save $, while some motherfuckers are committing fraud.

UGH – happened to me today $5000!!!! for us it is like a million though. Touchtone HArrogate GB also!!! of course its the day that we pay bills and the accoount has its highest avg balance! Chase was so unhelpful. Now recently i charged about $20 in one state and about the same amount only 150 miles away and they STOPPED me thinking it was fraud. Total inconvienience to ostensiblly “protect me” . But somehow they missed the fact that I used my local atm last night and a few hours later defied physics and emptied my account in HArrogate Great Britian – grrrrrrrrrr!!!!!

Same touchstone crap happened to me! I knew Id not done it since I live nowhere near Harrogate, or the UK. Anyone know where to file a complain abt this?

Touchtone project harrogate is on my statment for 30.95 usd and asda home delivery, apparently in gb, for 290.42, my bank called and i immediatley cancelled the card. I havent been out of the country or even the state for several years, and my last transaction had been 17 days earlier for gas, strange!

This happened to me as well last Friday, and I’m really perplexed. I did actually receive a call from Chase to alert me to this charge from Touchstone as well as an attempted $900 purchase at an Armani Outlet somewhere. I’m not sure how they got my info either, as I have not made any online purchases in the last few months with my Chase debit card AND my card has been in my possession. Has anyone been able to get to the bottom of how this company has gotten access to these debit card numbers?

it just happened to me
and chase called me to alert me
my card was locked in the dresser the whole time
weird

this crap is horrible! i just checked my account and have 3 pending transactions. I called chase and they said they blocked a fourth transaction that tried to go thru today! Of course nothing can be done until the charges are posted, but I’m ready to leave chase for this s*&^ Guess we’ll have to go back to putting money under our mattressessssss!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

They hit me today. I am in NYC.

PS. I still have the card in my possession.

touchtone got my card number yesterday and tried to get 516.00 chase blocked it and called me but I know someone else this happened too and they have chase as well. im wondering if this doesnt happen a little more often with chase. … as i was reading the above blogs i noticed a lot of chase customers as well. i wonder if someone has access to their system.

Touchstone Project took me today 58Euros. My card was with me and my bank called me a few minutes after the transaction to check the validity of the transaction. Card now is blocked thanks to my smart bank !
I am in Italy.

yes also me the same operator TOUCHTONE HARROGATE GB ask me 25,eur, fortunately I’m protected with a sms that inform me about any money tansaction . I locked the card immidiatly, infact 20 minutes later a operator FRANCE PRINTEMPS ask me 1045 eur and GAME FRANCE 75 PA EUR, but the card was blocked.
I do not usually use the card to shop in internet and it remains always with me, and i dont’ know how it ‘s possible to get the code..i’m thinking about tocheck better the latest shop, where I’ve shopped.

Today at time 14:44 i received sms on my handly for amount of 28,75 Euro spent in Touchtone Projec with my credit card but i was at home in Italy and it wasin my pocket. I called credit card’s number and the secretary said to me : Usually when someone make an illegal copy of your credit card, spend a lot of money and not only 28,75 Euro !!! I ask her to block my credit card and at time 15:49 i received a second sms : 1265,00 Euro from Hermes Avignon/8, but fortunately my credit card was blocked one our before !!!

same here touchtone projects took £167 out of our account at tescos GB mansfield.
it baffled us till its been shown on your statement who took it as our shopping came to £167.14 but touchtone took £167.00 at the time as we did not know who took it because it was pending we thought it was tesco as we also had to have a security check done at the till before we paid for our shopping shame our bank were not and the ball!!! now were short for paying our rent till this is sorted out!!

Time has passed…but these people keep on screwing guy like us!
This saturday (15/05/2010) I got two charges on my credit card:
one from TOUCHTONE HARROGATE GB for £432
another from DH Evans for £762
they tried on sunday to make 5 more transactions that thankfully were blocked by my bank.

I am in South Africa. Yesterday I got a text message saying that R565.08 is reserved for purchase on my credit card to Touchtone Project. I Googled “Touchtone Project” and found this website (thanks Chris Easton!) so I had my card canceled *immediately* – The transaction has not shown up on my internet banking yet, so hopefully it was blocked in time. My bank was very understanding – I have submitted a letter of dispute to them & am waiting to hear back. Crossing fingers that there will not be an issue with the outstanding amount.

The unnecessary admin time makes me so angry on top of the fact that someone has abused my account.

My card has been with me the whole time. The only internet payments I made internationally in the last 2 weeks were through PayPal..
I purchased from one other site (in SA) that I have ordered from every month for the last 6 months yesterday morning…the Touchtone Project one came through about 5 hours later.

I had a situation about 8 years ago where somebody got hold of my UK credit card number (the card was with me) about a year after I moved back to SA & bought porn over the internet. The UK bank reversed the charges. They said that it sometimes happens that bank employee type people use seemingly ‘unused’ credit cards to make purchases…

Thanks again for all comments on similar experiences!

hi
your post is old – its 19th May 2010 – I have just had a R3529.58 and R113.67 debited by “Watsons & Touchtone projects” – also fraud, but in Hong Kong. I was in SA three weeks ago and used my card. Did you find out anything ? I was in HK this time a year ago and this is the third card of mine being used fraudently – I thought it was originating there, but am a bit dumbstruck to read that SAfrica is also a common factor.

I live in Florida, USA. Touch tone project in Great Britain charged $103.01 on my Visa card today. I’ve only had this credit card for a couple of weeks. Does anyone know how to contact Touch Tone? My bank will not hold me responsible for the charge, but I am still furious! My bank advised me to file a police report.

Got me for over 300.00, good things the bank has a fraud dept to detect the strange activities.

Same here. touchtone project has used my acct and i have no idea who or what this is!! It has been pending on my acct for a few days now and im waiting for it to post so i can fill a dispute and im freakin pissed bc i have bills to pay and dont have time for this bullshit!!

I just had the exact same thing to me.I went to topshop in London,I spent 155pounds and when I went to pay for my things the lady made a phone call to someone to verify my card apparetly and then swiped my card for the purchase as per usual.
Then last nyt I checked my account online and saw these touchstone holgate people had taken out 155pounds on the exact same day as my topshop purchase!!I have phones my bank and they are aware on the situation and will hopefully get my money back soon.
After hearing about most people getting caught in topshop I think something is definatly going on, I am def going to find out as much as I can and complain!!

I’m in the US, Michigan and Touchtone Harrowgate charged my Acct 1.00. After that 2 charges to http://www.bonprix.co.uk were made in the amount of $150.00 US and $557.00 US against my card. The Touchtone charge has been pending since 6-2 and has still not cleared, but the 2 big amounts to BonPrix have gone through. AAAAAAAAAAARRRRRRGGGG!

I just had a fraudulent transaction picked up on my Australian debit card on 20 May 2010 for AU$82.99 credited to Touchtone Project UK. I used the card a few times in London a year ago, both in retail stores (including TopShop) and the ATM. Thanking my lucky stars it wasn’t for a larger amount. Why is this company still up and running?

Well, there’s not been a comment left here for a while, so just to let you know that these guys are still around. I have had £18 taken out of my account by touchtone, and then a total of around £4,000 for td waterhouse, although some of the transactions I’ve been told have been cancelled and some are still pending, It’s so fustrating, my card has now been blocked so I now can’t access my online account to see what’s going on.

I have never used this card for paypal and I’m really struggling to find the link.

Same here. Touchtone Project…. I’m in the UK on travel (so no chip and pin card) from the US. Charge was $75.42.

Just had 2 charges from D H Evans for $502.06 and $486.96.

Can they find out where the card was skimmed? I want to give them a piece of my fist.

Topshop has just done the same to me, had to suspend card and can’t dispute the transaction until i return to australia, not shopping at topshop again ever!

I’ve just had £300.00 taken from my debit card by STREAMLINE AUTH HARROGATE GBR on 28th Jan. Similarly, I have only the one card and haven’t made any transactions to anyone resembling this name.

These people should be caught, strung up by their privates until we can get to them personally, and then left to us!

The same thing happened to me and my Chase Account.
In my case, Chase fell for the first one and caught the others. Storm, UK
Boots, UK Shelby’s, UK and Streamline, Harrogate.
Someone must be hacked into the Chase bank?
I am in the USA and all attempted purchases were in the UK.

Same here.. Montana, USA
Two fraudulent transactions:
“STREAMLINE AUTH HARROGATE 01″
also
“AVON ONLINE STORE 800-500-2866 01″

I called the 2nd 800 number and they immediately acknowledged fraudulent transactions even before I had a chance to describe the situation (so they get a lot of calls like that) but would take no responsibility or action.

They use a random card number generator and then try making purchases to a small known place. Once they know they have suceeded, then they start making larger and more numerous purchases. It is luck of the draw until they get a good number, then they try it all over again.