I’ve been a Creative Cloud member for over a year without any problems whatsoever. I am in the process of retiring an old e-mail address and went to setup the new one on Adobe.com. In the process my account has disappeared! I specified a new account id and an alternate, now none of them work except the alternate, but my membership details have been deleted. Support didn’t resolve the issue, I’m not sure if they could have since I doubt they have much access to anything. So, as a result I just cancelled the subscription in Paypal to Adobe and will begin a trial in my alternate account until I need to pay again. I’m glad I didn’t store anything in their cloud servers as it would be gone by now. Who knows what really happened, its probably in a log file somewhere.